./zekri.id • About Me

IT Enthusiast | Technical Support Specialist
📍 Yogyakarta, Indonesia

Hi there! I’m Zekriansyah Ramadhan, an IT enthusiast with a passion for technical support, help desk solutions, and web hosting technologies.

Currently, I work as a Technical Support Specialist at DomaiNesia, where I help customers troubleshoot technical issues, optimize their hosting experience, and ensure seamless service through various support channels. My goal? To make technology simpler, more accessible, and hassle-free for everyone!

💼 Experience

DomaiNesia – Technical Support Specialist (Sep 2022 - Present)

✔ Resolving customer issues via ticketing systems, live chat, and phone.
✔ Diagnosing and troubleshooting system errors and application issues.
✔ Educating new customers about hosting features and best practices.
✔ Assisting potential clients in choosing the right hosting solutions.

🎓 Education

Universitas AMIKOM Yogyakarta
Bachelor’s Degree in Informatics Engineering (2017 - 2022)

📜 Certifications

✔ WHM Administration (CWA)
✔ cPanel Professional (CPP)
✔ cPanel & WHM Sales Professional (CPSP)

🔧 Key Skills

💡 Technical Support & Troubleshooting
💡 Help Desk & Customer Support
💡 cPanel & WHM Management

📬 Get in Touch

📧 Email: [email protected]
🔗 LinkedIn: linkedin.com/in/zekriansyah
🌐 Website: zekri.id